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FAQ

HOW OFTEN DO YOU RELEASE NEW PRODUCTS?

Our release dates vary, but we always announce new launches on Instagram, Facebook and in our email newsletter, so our customers know when new products are coming.

 

WILL SOLD OUT ITEMS BE RESTOCKED?

Restocks are based on popular demand and availability. We try to keep our inventory fresh and constantly changing, but also to keep the most popular pieces in stock. Depending on inventory, some pieces can sell out very quickly, so if you love something don't wait, as it is not guaranteed to restock.

 

HOW DO YOUR CLOTHING SIZES RUN?

Styles tend to run slightly different. Models share their stats in our Facebook Group, to help with choosing correct sizing. Also, be sure to read each listing for our recommended sizing. 

 

WHAT IS YOUR RETURN POLICY?

See our shipping and return policy.

 

HOW QUICKLY WILL MY ORDER SHIP?

We typically process and transfer orders to USPS within 5 business days of purchase.  Please contact us before ordering, if you need a rush order.

 

MY TRACKING SAYS DELIVERED, BUT I DO NOT HAVE MY ORDER. WHAT DO I DO?

In an effort to keep shipping charges low for our customers, we have partnered with USPS. We find that USPS is a reliable and efficient carrier. However, tracking information is often off by a day or two. We find in most of these cases that the order arrives within 1-2 days of a delivery notification.

 

DO YOU OFFER ANY DISCOUNT CODES?

Yes! Sign up for our early access VIP list (SUBSCRIBE HERE)  and we'll send you exclusive discount codes from time to time that are only available to our subscribers. You will also get early access to our releases!

WHAT IS SEZZLE?

Buy now, Pay in 4 equal installments. This payment method does not effect your order shipping time. Shipping times are the same among all payment methods.

CAN I PICK UP MY ORDER IF I LIVE LOCALLY?

Local pickup is not available at this time. 

 

DO YOU OFFER WHOLESALE PRICING? 

If you are interested in placing a wholesale order, please email us at hello@grayceekate.com.

 

HAVE ANOTHER QUESTION?
Email us at hello@grayceekate.com